We are thrilled to announce that Sentry Funding has achieved ISO 9001 certification, a testament to our ongoing dedication to quality management and robust processes. This new certification complements our existing ISO 27001, further solidifying our commitment to excellence and continuous improvement.
What is ISO 9001?
ISO 9001 is an internationally recognised standard for Quality Management Systems (QMS). It provides a framework for consistent quality in products and services, ensuring customer satisfaction and regulatory compliance. This certification demonstrates our ability to consistently provide products and services that meet customer and regulatory requirements and aims to enhance customer satisfaction through effective system application and continual improvement.
Our Journey to ISO 9001
Our journey towards ISO 9001 certification involved a comprehensive evaluation of our processes and systems, with a focus on quality management. Here are some key areas we’ve been audited against:
- Customer Focus: Ensuring a deep understanding of our clients’ needs and consistently exceeding their expectations.
- Leadership: Establishing a clear vision and direction, fostering an environment that encourages quality in every aspect of our business.
- Engagement of People: Valuing our employees’ contributions and fostering a culture of continuous improvement.
- Process Approach: Managing activities and resources as processes to achieve consistent and predictable results.
- Improvement: Emphasising continual improvement as a permanent objective.
- Evidence-Based Decision Making: Making decisions based on the analysis and evaluation of data.
- Relationship Management: Building and maintaining successful relationships with suppliers and partners.
What This Means for Our Clients
Achieving ISO 9001 certification assures our clients of our commitment to quality and continual improvement. It underscores our dedication to providing reliable, high-quality services and maintaining robust processes that enhance client satisfaction. This certification is a significant milestone in our ongoing efforts to raise the bar in litigation funding.
Looking Ahead
With both ISO 27001 and ISO 9001 certifications, we are well-equipped to deliver superior service while ensuring the highest standards of security and quality. We will continue to uphold these standards, striving for excellence in all that we do.
June 18, 2024 by Tom Webster
Insights
